Storage Cheam Terms and Conditions for Storage and Removal Services

These Terms and Conditions set out the basis on which Storage Cheam provides storage, removal, transportation, packing, and associated services. By placing a booking, using our services, or allowing our staff to access your premises or goods, you agree to be bound by these Terms and Conditions.

Please read this document carefully before confirming your booking. If you do not agree with any part of these terms, you should not proceed with your booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the person, firm or company who requests or receives services from Storage Cheam.

We, us, our means Storage Cheam, the provider of removal and storage services.

Services means any removal, storage, packing, unpacking, loading, unloading, transportation or related services provided by us.

Goods means any items, boxes, furniture, or property entrusted to us for transportation, handling or storage.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide domestic and commercial removal services, storage facilities, and associated services such as packing, unpacking and handling. The exact scope of services will be set out in your quotation and confirmed in your booking confirmation.

Any additional services requested after the booking is confirmed, including additional labour, extra journeys, or extended storage periods, may incur additional charges which will be communicated to you where reasonably possible.

3. Quotations and Pricing

All quotations are based on the information you provide, including but not limited to property access, volume and nature of goods, distance, number of locations, and any special handling requirements. Quotations are given in good faith and are valid for a limited period as specified in the quotation.

We reserve the right to amend or withdraw a quotation if:

1. You request changes to the services, dates, or locations.

2. The information you provided is incomplete, inaccurate, or misleading.

3. Circumstances arise that are outside our reasonable control which significantly affect our costs.

Unless otherwise stated in writing, our charges do not include customs duties, parking fees, congestion charges, tolls, ferry charges, or other third party costs, which will be payable by you in addition to our charges.

4. Booking Process

Your booking is not confirmed until we have issued a written confirmation of the services, date and price. This may be by way of a written quotation accepted by you or a separate booking confirmation document.

You are responsible for checking all details in the booking confirmation, including dates, addresses, access details and services. Any errors must be notified to us promptly so they can be corrected before the service date. Failure to notify us of errors may result in additional charges or delays.

We may request a deposit or advance payment as part of the booking process. Where applicable, your booking will only be secured once the required payment has been received and cleared.

5. Customer Responsibilities

You agree to:

1. Provide accurate and complete information regarding the services required, including access restrictions, parking limitations, and the nature and volume of goods.

2. Ensure that appropriate parking and access are available for our vehicles at all collection and delivery points, including obtaining permits where necessary.

3. Be present, or ensure an authorised representative is present, at the agreed times to provide access, give instructions and sign any relevant documentation.

4. Pack and prepare your goods safely and adequately, unless you have agreed for us to provide packing services.

5. Remove, disconnect and secure any fixtures, fittings and appliances unless otherwise agreed in writing.

6. Comply with all applicable laws, regulations and waste requirements relating to the goods and properties we attend.

6. Payments and Charges

Unless agreed otherwise in writing, payment terms are as follows:

1. A deposit may be payable to secure the booking.

2. The balance of the removal or initial storage charges is payable in advance or on the day of service, as specified in your booking confirmation.

3. Ongoing storage charges are payable in advance at the frequency stated in your agreement.

We accept payment by the methods stated in your quotation or booking confirmation. Cleared funds must be received by the due date. If payment is not made when due, we reserve the right to:

1. Suspend or cancel services, including access to stored goods.

2. Apply interest on overdue amounts at a reasonable rate, accruing daily until payment is made in full.

3. Recover any reasonable costs incurred in pursuing late payment, including administrative and legal costs.

7. Cancellation and Postponement

If you need to cancel or postpone your booking, you must notify us as soon as possible. The following cancellation charges may apply, unless stated otherwise in your written quotation:

1. More than 10 working days before the service date: no cancellation fee, and any deposit may be refunded or credited at our discretion.

2. Between 5 and 10 working days before the service date: a cancellation fee of up to 50 percent of the agreed charges may be payable.

3. Less than 5 working days before the service date or on the day of service: a cancellation fee of up to 100 percent of the agreed charges may be payable.

If we must cancel or significantly alter your booking due to circumstances within our reasonable control, we will offer an alternative date or a refund of any amounts paid for the affected services. We are not liable for any indirect or consequential loss arising from such cancellation or alteration.

8. Access, Parking and Delays

You are responsible for ensuring that our vehicles and staff have safe and reasonable access to your premises at all relevant times. This includes arranging any parking permits or permissions required from third parties or local authorities.

If our staff are delayed or prevented from carrying out the services due to lack of access, parking issues, your late arrival, or incomplete preparation, we may charge for waiting time, additional labour, or rescheduling. Such charges will be at our standard rates.

We will use reasonable efforts to adhere to agreed arrival and completion times, but timings are approximate and may be affected by traffic, weather, road closures, or other factors beyond our reasonable control. We are not liable for losses arising solely from delays outside our reasonable control.

9. Items We Do Not Accept

Unless expressly agreed in writing, we do not accept or handle:

1. Hazardous, toxic, flammable, explosive or corrosive materials, including gas cylinders, solvents, paints and chemicals.

2. Perishable or refrigerated goods.

3. Live animals, plants or other living organisms.

4. Illegal goods or property obtained unlawfully.

5. Cash, jewellery, watches, precious metals, securities or other high-value small items.

6. Valuable collections, antiques, artwork or memorabilia above normal household value unless declared and accepted in writing.

If prohibited items are found amongst your goods, we may refuse to move or store them, and you may be charged for any associated costs, including disposal in accordance with legal and waste regulations.

10. Packing and Customer Packed Goods

If you choose to pack your own goods, you are responsible for ensuring they are packed safely and suitably for transport and storage. We are not liable for damage arising from poor or inadequate packing by you or a third party acting on your behalf.

If we provide packing services, we will use reasonable care and skill to pack goods using appropriate materials. However, you should inform us in advance of any fragile or particularly valuable items that need special attention.

11. Storage Terms

Where we provide storage services, the following additional terms apply:

1. Storage is charged at the rate and for the period specified in your agreement.

2. You may not access the storage area without prior arrangement. Access, where permitted, may be subject to reasonable notice and charges.

3. You must not store prohibited items as set out in these Terms and Conditions.

4. We may relocate your goods within our storage facilities at any time, provided we exercise reasonable care.

5. Storage will continue until terminated by you in writing, subject to any notice period specified in your agreement, and all outstanding charges must be settled before goods are released.

12. Waste and Environmental Regulations

Our services are provided in accordance with applicable waste and environmental regulations. We are not a general waste disposal contractor and will only remove waste or unwanted items where this has been specifically agreed in advance.

You must not present waste materials, hazardous substances, or fly-tipped items as part of normal household or office goods. Any such materials may be refused, and you may be required to arrange lawful disposal through an authorised waste contractor.

Where we agree to remove unwanted items, we will handle them in line with relevant regulations and may charge additional fees for disposal, recycling, or handling of bulky or special waste items.

13. Liability and Limitations

We will exercise reasonable care and skill in providing our services. Our liability for loss of or damage to goods is subject to the following limits and exclusions:

1. We are not liable for loss or damage arising from your failure to pack adequately, prepare items, or comply with these Terms and Conditions.

2. We are not liable for wear and tear, pre existing damage, minor scuffs, or damage to furniture that is inherently weak, defective, or not designed to be moved.

3. We are not liable for damage to goods where we were following your specific instructions against our advice, or where handling was required beyond normal practice.

4. We are not responsible for loss or damage to goods not included in the inventory or not disclosed to us.

5. Our total liability for any claim, whether for loss, damage, breach of contract or negligence, shall not exceed a reasonable limit proportionate to the charges paid for the services giving rise to the claim, unless a higher amount is agreed in writing or covered by insurance arranged by you.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under applicable law.

14. Customer Insurance

You are strongly advised to arrange appropriate insurance cover for your goods during removal and storage. Our standard charges do not include comprehensive insurance for your items unless specifically stated in writing.

If you choose not to obtain suitable insurance, you accept that our liability remains limited as set out in these Terms and Conditions.

15. Claims and Complaints

If you believe your goods have been lost or damaged, or if you are dissatisfied with any aspect of our services, you must notify us in writing as soon as reasonably practicable, providing full details of the alleged issue.

We may require you to provide photographs, evidence of value, and a description of the circumstances. You must give us a reasonable opportunity to inspect any alleged damage before repairs or disposal take place, except where emergency action is necessary.

Failure to notify us within a reasonable period may prejudice our ability to investigate and may affect how we handle your claim.

16. Events Beyond Our Control

We are not liable for failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to extreme weather, road closures, accidents, strikes, civil unrest, acts of government, or failure of utilities.

Where such events occur, we will take reasonable steps to minimise disruption and may offer alternative dates or arrangements where possible.

17. Termination

We may terminate the contract or suspend services immediately if:

1. You fail to pay any amount due by the required date.

2. You breach any material term of these Terms and Conditions.

3. We reasonably believe that continuing to provide services would be unlawful or unsafe.

Upon termination, all outstanding charges become immediately due and payable. For storage services, we may exercise a lien over your goods until payment is received.

18. Data Protection and Privacy

We will handle your personal information in accordance with applicable data protection laws. Information is collected and used for the purposes of providing and administering our services, processing payments, and meeting legal or regulatory obligations.

We may retain records of your contract and contact details for a reasonable period after services end, as required for accounting, insurance, and legal purposes.

19. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

20. Amendment of Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that contract, unless a later version is expressly agreed in writing by both parties.

You are encouraged to review these terms periodically when making new bookings to ensure you understand the conditions that will apply.

21. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings or agreements, whether oral or written.