Cheam Storage Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Cheam Storage. By making a booking, placing goods into storage, or otherwise using the service, you agree to be bound by the terms below. Please read them carefully before entering into any storage agreement, as they explain the booking process, payment obligations, cancellation rights, liability limits, waste rules, and the law that applies to this service.

The purpose of these terms is to ensure that the storage facility is used safely, lawfully, and fairly by all customers. They apply to all self-storage, short-term storage, and any related services offered under the Cheam storage name. If any part of these terms is not understood, it is your responsibility to seek clarification before booking. The use of the words we, us, and our refers to Cheam Storage, while you and your refer to the customer or any person acting on the customer’s behalf.

These terms are intended for a UK service audience and are written to reflect standard commercial storage arrangements. They do not override any rights you may have under consumer law where applicable, and they should be read together with any booking confirmation or written agreement issued at the time of reservation.

To make a booking, you must provide accurate information, including your name, address, contact details, the type of goods to be stored, and the period of storage required. A booking request is only considered accepted once we have confirmed availability and issued written confirmation or a storage agreement. We reserve the right to decline any booking where the proposed goods are unsuitable, unsafe, prohibited, or where the requested storage cannot reasonably be provided.

At the time of booking, you may be asked to confirm the size of unit required, the expected move-in date, and whether you need any additional services such as packing materials or access arrangements. The Cheam Storage booking process may involve completing an online form, written application, or in-person reservation. Any quotation provided before confirmation is an estimate only and does not form a binding contract until accepted by us in writing.

It is your responsibility to ensure that the chosen storage unit is suitable for your belongings. We do not accept responsibility for any error made by you in selecting an incorrect unit size or service level, unless we have expressly advised otherwise in writing. If you ask another person to book on your behalf, you remain responsible for all details supplied and for any obligations arising from the agreement.

Payments for storage services must be made in accordance with the pricing and billing terms stated in your agreement. Unless we agree otherwise, fees are payable in advance and must be received by the due date shown on the invoice or booking confirmation. We may use recurring payment methods, direct debit, bank transfer, card payment, or other approved methods. Any storage charges quoted are exclusive of additional services unless specifically stated.

If payment is not received on time, we may charge interest on overdue sums at the statutory rate permitted by law, together with reasonable administrative costs associated with collecting the debt. We also reserve the right to suspend access to stored goods, decline future bookings, or take any lawful steps necessary to recover amounts owed. Goods may be retained until all outstanding sums have been paid in full, subject always to applicable legal requirements.

Prices may change from time to time, particularly where the storage agreement is renewed, extended, or varied. We will give reasonable notice of any change where required. Any discounts, introductory offers, or special rates are subject to eligibility criteria and may be withdrawn if the conditions of the offer are no longer met. Payment of a reduced rate does not affect the customer’s obligation to comply with all other terms of the storage service.

Cancellation terms depend on the type of booking, the start date, and whether the service has already begun. If you wish to cancel before the storage period starts, you must give notice in accordance with your booking confirmation or, where no specific period is stated, within a reasonable time. Any refund, if due, may be reduced to reflect reasonable administrative costs or other non-recoverable expenses already incurred.

If you cancel after the storage service has started, charges may remain payable for the period used, together with any applicable notice period. Where a minimum term applies, early termination may still require payment for the full minimum period unless we agree otherwise in writing. This does not affect your statutory rights where a consumer cancellation right applies and has not been excluded by lawful exception.

We may cancel or suspend the agreement immediately if you fail to pay, breach these terms, store prohibited items, or present a risk to health, safety, or the security of the facility. In such cases, we will take reasonable steps to notify you and may require goods to be removed within a specified period. If goods are not collected, we may exercise any rights available under law or contract to deal with them.

Liability under these Cheam Storage terms and conditions is limited to the extent permitted by law. We will take reasonable care in operating the storage facility, but we are not liable for loss or damage to goods unless caused directly by our proven negligence or wilful misconduct. In particular, we are not responsible for damage caused by improper packing, inherent defects, decay, vermin, moisture where not caused by our fault, or items stored in breach of these terms.

You remain responsible for insuring your goods for their full replacement value while they are in storage. We strongly recommend that you hold suitable insurance cover, whether arranged independently or through an approved policy, as we do not automatically insure stored items unless expressly stated in writing. Any limitation of liability in these terms does not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You must also ensure that your goods do not endanger the facility, our staff, or other customers. This includes taking reasonable steps to package items securely, labelling fragile goods appropriately, and notifying us if any item requires special handling. We may inspect the contents of a unit where we reasonably suspect a breach of the agreement, risk to safety, or the presence of prohibited goods, subject to any legal or contractual requirements.

Waste regulations are an important part of our storage service and must be followed at all times. You must not deposit waste, rubbish, household clearance material, hazardous waste, or any items intended for disposal unless we have specifically agreed to collect or manage them as part of a lawful service. The storage of waste is not permitted as a substitute for licensed disposal, and all customers are responsible for ensuring that materials brought onto the premises comply with environmental and waste management law.

Prohibited items include, without limitation, flammable liquids, explosives, gases, toxic substances, illegal goods, stolen property, live animals, perishable food, and any item that may cause contamination, odour, leakage, fire, or nuisance. If we believe any goods are unsafe, unlawful, or likely to breach environmental regulations, we may refuse them, require their immediate removal, or notify the relevant authorities where appropriate.

Where goods become waste through abandonment, damage, or unauthorised disposal, you remain responsible for any costs arising from handling, removal, cleaning, decontamination, or lawful disposal. You must not leave items outside your unit, in communal areas, or in a manner that obstructs access or creates environmental risk. Breach of these waste rules may result in termination of the agreement and recovery of associated costs.

You are responsible for keeping your unit locked, secure, and used only by authorised persons. Keys, codes, padlocks, and access devices issued or approved for your storage unit must be safeguarded at all times. If access credentials are lost or compromised, you must inform us promptly. We may charge a reasonable fee for replacement keys, locks, or access controls, where applicable and lawful.

Access to the storage facility is normally permitted only during published access hours or as otherwise agreed. We may restrict access temporarily for maintenance, safety reasons, emergencies, or legal compliance. While we will try to minimise inconvenience, such restrictions may be necessary and do not amount to a breach of contract if they are reasonable and proportionate. You must comply with all site rules, security procedures, and lawful instructions given by our staff.

We may refuse access, terminate the agreement, or take protective action if we reasonably believe that the security of the facility, the safety of persons, or the lawful operation of the service is at risk. This includes situations involving unpaid charges, unauthorised use, suspected criminal activity, or storage of dangerous or prohibited goods. Any such action will be taken in accordance with applicable law and the terms of the agreement.

All information you provide to Cheam Storage must be accurate and kept up to date. You must notify us promptly of any change to your name, address, phone number, email address, or billing details. Failure to keep your details current may affect our ability to contact you about payment, access, cancellation, or enforcement matters, and we will not be responsible for delays caused by inaccurate information supplied by you.

We may process personal data in accordance with our privacy practices and applicable UK data protection law. Any personal information provided during the storage booking process will be used for account administration, payment processing, security management, compliance checks, and related service purposes. We will handle such data lawfully, fairly, and securely, and only retain it for as long as necessary for the operation of the service or for legal reasons.

No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right. If any provision is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect. These terms may only be varied in writing by an authorised representative of Cheam Storage.

Force majeure means events beyond our reasonable control, including fire, flood, power failure, strike, civil disturbance, transport disruption, or government action. We will not be liable for delay or failure in performing our obligations where such events prevent or materially hinder performance. In those circumstances, we will take reasonable steps to reduce the impact on customers and resume normal service as soon as practicable.

Any reference to a day or period in these terms means a calendar day unless otherwise stated. Headings are included for convenience only and do not affect interpretation. If any part of the storage agreement is inconsistent with mandatory legal rights, the mandatory legal rights will prevail to the extent required by law.

These terms apply to the storage service as a whole and are intended to work alongside any specific booking details, invoice terms, or written notices issued by us. In the event of a conflict between a booking confirmation and these terms, the booking confirmation will take precedence only to the extent expressly stated and only where lawful.

The governing law of these Terms and Conditions, and any dispute arising from or connected with the Cheam storage service, shall be the law of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by mandatory consumer law. This provision ensures certainty for both parties and applies whether the claim relates to contract, negligence, statutory duty, or any other legal basis.

By continuing to use the service, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with a booking or place goods into storage. Acceptance may be demonstrated by signed agreement, online confirmation, payment of fees, or delivery of goods into the unit, depending on the circumstances of the booking.

These Terms and Conditions are designed to support a clear, fair, and compliant storage relationship. They should be reviewed regularly, as service arrangements, pricing, or legal requirements may change over time. The customer’s use of the storage facility after any updated version has been issued will be treated as acceptance of the revised terms where lawful notice has been given.